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Waiter basic training:
1, bearing in mind the nature of the Bar Entertainment
2, is able to accept work to understand and enjoy the bar
3, the familiar theme of the bar
4, bar work and are familiar with the content of their work
5, in service training and attitude of the training process
6, one month after the trial approved by the department manager and the commission to positive
7, without jeopardizing the interests of the company under the premise of protecting their own interests
Attendant Preparation: finish classes before the day of Health, shall be placed in locations designated cleaning tools, cleaning equipment is laid out, and prone to odor in a cleaning tool.
Link List: waiter to check every day to deal with their documents, the documents are sufficient to open a single volume today, every day for not less than twenty documents. Receive a single response by the collar when carefully examined the documents, the documents are complete quadruple, and the sequence number checking documents.
First, the health process:
1, the replacement of cleaning up the table cloth table is laid out according to the provisions of article
2, cleaning the surface of Health
3, Mop floor health
3, check whether the cleaning Qualified Health (requirements: the table clean and tidy, clean and no debris ground cigarette butts, picked up fall color collection cup, placing tables and chairs required)
4, the desktop display is in compliance with requirements of complete (Ashtray / candlesticks / candle / color cup /)
5, check whether there are bad calls per table friends (and timely repair replacement)
Second, the waiter brought spaces and service process:
1, to meet the guests
When the guests to the bar, leading digital services staff should take the initiative to greet customers, and smiling hello to the guests such as “Good evening”, “Welcome”, etc. (sound master appropriate to ensure that guests can hear), and at the same time bowed 15 degrees.
2, cited in Block
First of all personnel should receive bit in a hurry customers, such as “brother” “beauty” I ask you a few to lead guests to their favorite location, or they have received the position staff the initiative to organize table. One-off should the situation have led the initiative to organize bits sit in order to avoid inflating single table and deck, or to guide guests to sit bar in the bar stool. Try to maximize guest satisfaction table. When guests sit down, pull chairs should take the initiative to help customers facilitate the visitors to their seats. After the men’s first President.
3, the delivery of the wine list
After the guests into the seat should be handed the wine list, give President, in a man. The situation needs to be adaptable. Comparison of long time guests arrive at the same time as the next leader should promptly forward to meet the bit and into the sitting arrangements in the delivery of the wine list. Delivery wine list wine list should help the guests to open his hands and handed guests. If guests in conversation, they should wait a few seconds, or take the initiative, said: “Excuse me, sir, Miss Colombia, sex, and give you the wine list.”
4, single point
After the waiter handed the wine list, if not yet reached the guests left, should take the initiative to ask guests to wait a bit or point of drinks. When the waiter for the guests should take the initiative to ask guests a single point: Will Mr. / Miss / brother / beauty, would you like to drink? If guests hesitating, waiter and timely recommendations or suggestions to the guests and explained and introduced species on the list of drinks, the guests look at the wine list, the waiter should take the initiative to ask the guests love that sort of wine, and recommended forms of marketing wine. Should pay attention to marketing, from the wine began to try to push, followed by wine, beer, beverage order to push. After drinks later point, should take the initiative to ask what the guests need to point snacks, fruit and so on. In a single point, such as points have drinks, attention should ask the guests, what kind of drinks, hot / cold drinks, drink what tastes and to be introduced. After a single point, the waiter should ask if the guests have a membership card, keep in mind the point of drinks (try to remember the new customers like the wine, pay attention to train to become old customers, to facilitate the next marketing), and cost-effective. Guests pay the request politely. Such as: “Sir / brother / Miss / Beauty Total × × × (charge money to collect the money while the money was reported to the number of guests), please wait ~ ~”
5, billing
Waiter billing, pay attention to hot / cold drinks / fruit / coffee / bar first reported to the division, while billing in order to avoid shipping too slow. When billing, fast, accurate, clear, correct, the table number should be clearly written, the waiter number, date, wine name, unit price, quantity, whether it is the member price, credit card, sealing orders, total / Time. After the order was finished and quickly tore off the white Union / Red Stock Exchange cashier, tore off the blue of a joint to the guests.
6, the ship
When shipped, fast, accurate and stable, points will be the guests drink or cocktail / drinks / snacks on the tray (note: except for shipping bulky, all use of plastic trays, each table will be the point of wine with a dish of mustard) , with the right hand is holding the tray, where the tables to the guests Taiwan, the place vacated from the guests, the drinks and snacks on the table, also asked the number of guests to open the wine and the wine’s strong / light.
7, introducing the theme of the bar
Briefed the guests on the theme of the bar making friends, and introduces a way to make friends, telephone friends, paper greeting friends, complete call report data, Angels hook right, fate vending machine and so on.
8, stations and patrol units
Ship should be promptly returned to their regional stations (station attendants do not get together) at any time to monitor the needs of customers in the region and should seek, and every few minutes to tour the regional units, the guests visited the table is empty the bottle and ashtrays replacement, cleaning debris and guests receive the desktop empty bottle (pouring a timely initiative to help the guests in advance should be politely asked if I need help in this busy.) Table whether inspection station in need of services and / playing ice / pour / for wine.
9, see a visitor
When the guests to leave, the service staff should take the initiative to help customers facilitate the guests stood up and pulled a chair and walking, while polite, said: “Several / brother / beauty, please walking. When the customer fast playing, the door leading position should with a smile, said: “Please slow, are always welcome. “At the same bow 15 degrees.
10, clearing the table
Total customer left, the counter attendant application tray will all cups, bottles, ashtrays, and debris removed, and all pallets, such as dirty or wet cloth timely replacement of wallpaper. Gracefully after the desktop items, ready to receive guests under the table.
The cleanliness of the corridor every day to clean the bar, and toilet hygiene, cleaning their toilet floor to conduct a thorough washing, the cloth should be promptly replaced every day cleaning. Used every day in a cup / disc tools, complete disinfection of the cup with cleaning cleaning dry in time, can be put out of use.
Cashier: Before opening it, the cashier should be prepared to change the day and the reserve fund sufficient to seriously count money and change the face value for a good fit. On a half ago, each shift change to clear the cash register in the transfer of money, check the cash register the amount of paper shot records. In the collection of money, quickly identify the authenticity of money, and find the money for inventory. The bar should be checked before work every day if there were odors, open bar windows and exhaust fans, replacement of the air bars. Check the bar lighting, fire facilities, bar facilities within the security management. Business in the security management system within the bar, ensuring the bar’s normal business operation. Guest parking of vehicles on a daily basis command, and the custody of the parked vehicles. From work, check it carefully within the lighting, doors and windows, sound have all been closed, and an inventory of personnel in it.

Owner of clothing: clothing style according to the nature of the party. Housewife’s dress to pay attention more. If the invited guests to dinner, preferably with a host family greeted at the door. Owners will welcome guests into the room after arrival, he should be introduced to other guests present. If the owner is young, with their parents, to their friends, classmates and colleagues introduced to the parents, one to show respect for parents, and secondly, customers can reduce the binding sense.

Hospitality etiquette: the owner of all the guests have to wait to sit down before they can sit down. He has urgent business to be a temporary way out, or answer the phone need to leave for a while, greeting the guests should not be dry for guests to sit. Talk with the guests, but also other visitors, guests and early to know each other, the owner should be introduced for both sides. On to the guests to be treated equally.

See a visitor’s attention to: the guests leave, the host should retain, let the guests go. Guests walk, you can let him open the door, the owner opened the door of the words seem to Xiazhukeling, of course, this refers only to the home, in restaurants and other service enterprises and the formal party, guests should not open the door. See a visitor to the door, living buildings, should be occasional visitors, the elders sent down the stairs or outside the hospital, shaking hands to say “goodbye”, watched the guests leave. A woman a single person to the dinner, the owner or his guests may be delegated to escort her family home.

Generally the person engaged in foreign trade, the Federation of the many problems encountered, send samples of one of them. Many foreign newcomers to the customer whether to send the sample question on her mind, as it relates to the sample and mailing costs, and whether factors such as a valid customer. Years of experience in foreign trade according to the author, to make a reply on this issue.

If you send samples of the old customer, it can operate according to the company’s practice, will not enumerate here. Samples obtained from the face of new customers, different treatment in different situations.

1 When a new customer to obtain samples of your first determine what the customer is a valid client to determine methods and responses are as follows.

1 If you receive an e-mail, just say very interested in your products, and provides a large volume of requests sent samples, but not specifically refer to a product. Such customers are essentially null and void customers can not send samples. For such customers are not ignored, the saying goes, to those for the customer. Proposed to send copies of such customer quotations, of course, with pictures, to test the other side. This is a free publicity for their company and product opportunity.

2 customer sent an e-mail, can accurately tell you the product model, between the lines shown on this product have a certain understanding, and be able to express a certain industry terms to your request. Congratulations, so customers can determine the effective initial customers. However, do not take it lightly, still on the client to investigate, if a customer site and leave contact information, you can look at the customer site visit, look at the strength of this customer, and the need to contact the site and contact the mail check, is true. Some customers said that China is a world-renowned enterprise procurement office, large purchases, ask for samples. But the contact address for a residential building, or just leave a phone number, which deserves careful. As we all know, is very well-known enterprises generally focus on the international image of their own are unlikely to rent for the province, which will be located in residential building to office. Name of such customer carried the banner of large international companies, a trickster, not just cheat your samples, sometimes to record the name, send you a form, filled in the content is very detailed, to cheating the company’s information, such customer concealment strong. The face of such customers, can go to the website of international companies, whether with offices in the land.

Second, before sending samples of work to be done

Determined to send out samples still need to do some work, otherwise it will throw good money after bad.

A first sample by mail with the customer to confirm, on the type, size, color and other specifications with the customer to confirm, with the best picture. This is done to avoid misdirected samples, resulting in unnecessary trouble and losses.

2 best customer before sending samples to determine certain details, such as minimum order quantity, payment terms and transaction methods. Such customers may be more value in this sample, but also to guide customers to order samples of an idea through that. Meanwhile, another purpose of this is to claim that only the sample does not discourage customers orders.

3 Who will pay the cost of sending samples

After sending samples to determine, who should pay for the cost of sending samples, is a troublesome thing, handled properly may come to naught. Some manufacturers fear of offending customers, not the sample collection fees and courier fees, so start losing customers in a half-strokes, caught in a passive state. In fact, no need to let our customers to respect you, we should be rational and restrained, neither overbearing nor servile.

Value of 1 if the sample is not high, the place is sent to Hong Kong, Macao and Taiwan or the mainland’s foreign trade companies can not charge for the sample and express fees. And the total cost is not too high, manufacturers can send samples for free.

2 If the sample value is not high, but the quality of the volume is too large or heavy Ershi more expensive, may require the customer to pay shipping, free samples.

3 If the sample of high-value, while the rate is not high, they can only charge sample fees.

4 If the sample of high-value, while the rate higher, the two can be charged.

5 If you need proofing or mold, there will be additional fees or mold proofing fee.

In fact, for real hope and your cooperation, foreign, would have made you a reasonable fee for that understanding. Instead of customers who do not have much faith will refuse your request.

Real business is not as simple as the above 5 points, otherwise the business of doing good. I have met a more powerful customers, industry reputation are much appreciated, when referring to the sample and freight customers questioned to see if the samples are not as they imagine or need improvement, then this sample Qi not become a waste. Customers with reason, I will back him, the first prepaid expenses, if the sample is not suitable, resent what they really need to sample, sample fees may be useless in front of the first business in the pre-charged. Customers satisfied with my answer, then really turned into a business. In fact, I also left a hand here, is not mentioned in the freight issue, so that the customer put in front of the express mail fee paid lost. If a customer referred to this issue, my view is we should all share 50%, believe that customers can understand.

I also met a grumpy customers, many of the details are about right, everything is ready, waiting for the sample. Is in the sample and shipping cost to generate the differences. Customer refuses to pay the sample fee and freight, is the principle of their company, he could do nothing, and I insist on both income, and this is the company’s requirements, or pocket. Establish relations with the customer six months, and that he is a very cautious and very stubborn man, but have certain strengths, reputation can be. Finally, I wrote a long message, the general content, the company provides can not my generation or so, however long view of your contacts, your personal He is a trusted (flatter), now I pay the sample fee , while the express fee you will be asked paid. The two sides meet each other halfway in order to win. Circle of our industry is not large, each point costs will not pass peer ears (even to pay, but customers refuse to pay too much, so with the credibility of the words surrounding a client). After customers have readily agreed to back the smooth sample fee paid.

In relation to costs, and customers not only to negotiate, but also communication and corporate bosses, when necessary, to convince your boss to step in, so your hands will easily lead to a license. For the boss, he is also nothing wrong with the pursuit of profit maximization, the boss does not know more about you than you operate in the customer information and process, but his decision might influence the success of your business. Therefore, the communication with the boss will become even more important, of course, not just the cost of this matter samples.

Feelings and experiences

1. Criteria to judge good and bad sites. In theory, site registration possible, but in fact not obvious. To understand the preferential treatment site. The quality depends on a site, take from the page views, search rankings, site update speed, services, and other point of view of comparison. More excellent site ALibaba, Made-In-China, GlobalSources, manufacturers.com.tw, EC21, ECPlaza, ecvv, fuzing, importers, tradekey, busytrade, tradeget so. Registration is free site, it should be more diligent updates, or will soon publish the information you will be inundated gone.

2. How to write a letter consultation? The general heading of the letter asked the company to use the product name, and so straightforward, of course, can add some other personal favorite. The body of the letter have called the best know their name. Explain how the first part of that other contact information, preferably written in one sentence. The second part discusses his company’s products and their advantages. The third part was looking forward to a letter asking each other the details of products, hoping to words like cooperative. The fourth part is the concluding remarks, and written their own company name, address and contact information. Contents of the letter should not be too long, should be concise.

3. How to find clients? A, the use of search engines. Google is famous the world’s largest search engine, enter keywords buyer, importer, distributor, etc., you can search a lot of information and related sites. Other international well-known search engines are Yahoo, MSN, AOl, Altavista, Ask, Lycos, Alltheweb, Overture, kellysearch, webcrawler, etc.. Search can take a similar approach, to be more specific, you can search back in the email or other. B, using the Yellow Pages. Chinese Yellow Pages, Yellow Pages Europe, Australia, Yellow Pages, etc. of each country can make good use of trade Yellow Pages. Yellow Pages in all countries I have gathered trade in computers, but no time to carefully study the application. C, trade forum. This is one of the greatest discovery I came across. Trade Forum is a make friends, access to knowledge, a good place to find information. Many people who publish information on international buyers. Rest of the time, you can send post to forums, entertainment look. Also do not understand any problems up to ask, will get a lot of response. I found that the highest current popularity, the best forum is a blessing step, I am involved in other trade forums have international procurement network, recruiting network, the WTO Wenzhou, Octopus, etc. easily. I found a lot of foreign buyers forum information and benefit. D, economies of official inquiries, business website, national trade promotion agencies and website. (See computer D drive, time constraints have not had time to use this method thin inquiries) specifically state that the customers want to develop a targeted effect of traders. E, the world’s buyers network win.mofcom.gov.cn. This is the public information service to help small and medium export enterprises to expand overseas markets to provide the free service. August 29 approved, a full membership. Free access to 150 per month overseas buyers information, 100 domestic procurement information. Unfortunately, because of time, I did not take advantage. Hopefully, people can easily later, after the development of benefit to the company. F, attend. This method is come when I read, and no real action. This is not to say in it. I think if the opportunity to participate, then there is indeed a scene understanding customer transactions with the customer a good time.

4. Work organized. Web search business, more slowly, need to have good patience. I think they work grassland, structured, innovative, but also kind of unique ability to comprehend. I’ve made note of the offer document with pictures, very convenient to clients. I contacted customer focus induction in the excel document, as the customer management system (to find a customer management system software, the better). Product analysis, a different quote form, online importers get the relevant contact information, web site registration information are all summarized Dao Dianzi document li, stored in Diannao which can be considered the company’s 微小 modest contribution to it.

5. Two months, although the inquiry, some 20, but they basically can not do anything in the inquiry after the message. Can give me happy memories and only two had. One is just arrived on the second week of contact customers Africa and Ghana, and happened to them in Shantou, personally came to our company. Although later for various reasons, there was no transaction, but have seen them as happy. The second is to contact customers with Bahrain, and I feel like hope is big. Early August is now linked to more than a month, we learned from the price, price, samples, etc., the other basically meet our requirements, feel the other great sincerity. Although not under orders, and I want to leave, and sincerely hope the company can reach the deal.

The first stage: to find customers, how to get the decision following the success of our customers is more difficult. My client is looking for

a. Search engines, directly from the search engines to find targeted customers.

b. large b2b platform, like Alibaba, ttnet.net, gl, and so has to be done.
I often use the b2b site Daquan, if conditions allow, can be purchased three sites in front of paying members.

Phase II: Screening of inquiry letter – a letter classification will be asked not prepared to receive the return, we will likely be divided into several categories according to the letter?

a. have called the inquiry letter – which is more careful, polite guests, marked with the recipient’s address will be 11.

b. has filed a letter asking the product – at least he knew to tell you what products he is interested in you.

c. a brief background of their company – that he had paid interest to you, willing to let you know him a little.

The type of letters, who sent more carefully, at least he will return it to your response. Can be included in the reply of the target customers.

a. no title did not mention the product name, just to tell you your company be interested.
Standard format, must be asked about the letter spread chaos, you just bumped into one of his only.

b. outset send you quotations and samples.
Such people Bacheng not done business, that has a beginning we should sample.

c. the requirements of any situation, such as for invitations, investment information, cooperation, information and so on.

This is the third world the business for many business friends, if you’re just a staff, you can not make any decision for the company, or do not waste this time. This trouble only.

The first stage can filter out about 30% of the potential target customers, the other if that gesture can be placed at the end, when the goal of practicing it.

Phase III: Reply to letters of inquiry – filter out customers, do not immediately request made by his quotations or catalog to him.

Immediately return a counter-inquiry letter, that you have received a letter from the other side, but some do not understand the product, style, only the quality, quantity and other requirements can be asked about, and even asked his market, and companies nature, told the guests, which help you to recommend your products to him.

Reply, if you know the guests first name, you can call each other names, or MR. Name. This action is to increase customer response rates may create more opportunities to interact with guests.

This action is very important that they have received in the first stage if they want the message, he would not return to you, if he is back, then you offer the next action, the success rate will be higher.

Phase IV: Quote – quote to have return customers, but at least in the offer stage, 20% of the customers understanding.

Including the guests are there? What to buy? Wholesaler, or retailer? If he can tell you the amount he often better to buy. When quoting, please customers no matter the price is acceptable, can reply to you, because it helps you understand you still have room for improvement (here euphemistically as far as possible, not flattering).

If the person is looking for the factory, you can attach part of the plant with the quotation of the photo, they have guests may be invited to visit the pages you have to site and let him know more about your product and scale necessary.

Fifth stage: the guests received a reply and quotations obtained samples to measure their company provides customers back, as mentioned sample fee, or provide free samples, but the other party must pay shipping costs, in order to understand the sincerity of the guests degree .

Usually come under the fourth phase of this process, then the guests will be very high success rate, most of our colleagues by sharing this process with customers to assess the down, the success rate of about 50%, but due to customers are too small for us, so most of us only to understand the market Bale.

Online transactions with no customers to meet or not the exchange, some taboo that must be avoided.

Definitely do not tell the guests to the way MSN or ICQ exchange, because if not met in this way communication can easily lead to unnecessary wrong gesture or reckless, resulting in the loss of customers.

China’s trade started late, but also coincided with the era of E, and many young people entering the industry, the use of Internet is very handy, so their form of communication has been a gradual generation of E, casual, casual be freely feelings, but This area of international trade is totally different.

Business reality is cruel, easy come easy go to the information age, still need heart to feel for, come not by accident, is not necessarily lost. If we can not understand that the Internet is only a tool, not the business of all. Easily defeated in every sense of frustration over the loss of their own. Brake off the young wings, what a pity

1, in a factory, guests complaining about the price too high, I always say you pay for, to restore its good quality. Joined a trading company, before we know the price is the last word, especially large customers, the price is definitely higher than the consideration of quality considerations. And do not think that they can not do the price that others do not, the goods in your penny here, other factories and a half cents on it. Electronic factory, for example, just one place in Dongguan, Guangdong had more than 3,000 large and small, the choice of guest room is very large. Therefore, customers are not price cuts threaten to turn a single time, do not think that the fundamental change in his price does not go out.
2, if the guests that want to test plants, your opportunity comes, do not be bothered, only large customers will experience plant before the next one.
3, there will not be too much to the performance of existing customers boast. I have run into some business, and I talked about the price, talking about how one of his major clients how to say that someone orders a month is the price of 200K. On this law was tantamount to sealing my mouth, I did feel he had to eat on the support, and do not give up rice.
4, promised things to do, even if not complete in advance should tell guests not to drag the guests to ask to speak. Integrity is too important to not just companies, personal integrity is very important, even if the list not made, at least to keep the faith before the guests, whether business or future development on their own will greatly benefit both.
5, offer to have skills. On this issue, a number of posts, but I really need to say, Yin Wei actually some factories reported a day of business to the high prices (higher than other plants 3 to 4 times), the nerve to say he is because of excellent quality, I asked in the end was good, and that engineers more clearly, they do not know! Guests are not stupid, if the same volume of MP3, SONY offer is higher than that, then who is going to be interested in it?
6, when receiving the inquiry guests back in time, even in a public format will let guests know your response, efficiency and respect for the guests. Sometimes a good wait for you to consider how to respond to, quote, the guests have been flying off the.
7, the SENSE essential business. More difficult to describe this thing, simply, it is able to find customers to consider the orders, the most important factor is. I have lost a 500 million list, specific reasons not convenient explanation, but was just one phone call to clarify the OK, I did not detect the phone of the importance of the results list by others robbed, depressed for quite a while.
8, Do not make guests say “no.” The sleek handle a good choice. For example, the guests do not target price is down, can say, “I will help you and your boss to fight for something”, or recommended to achieve the target price of products to customers.
9, to participate in exhibition, I most like to go in the first day, because apart from the first day, most of the participating businesses do not have a passion for the guests is struggling with almost inquiry. Those who think the business will have eyes that discriminate against guests. These are very deadly. Exhibition on it a few days, please you hit 12 points less than the spirit, to each of your guests a good impression of the booth.
10, sitting in the office, repeated monotony of work, mail, receive e-mail … … a lot of people did a few months without orders, and even did not got a clue. I believe that most of the salesmen have gone through this situation. I have been at the factory so confused, to trading companies, he realized it was not the purpose of customer development, that is: not grasp the fundamental key customers, but the general links, naturally difficult to have results. To do business, at the beginning of the new guests to the mail before, we must confirm your e-mail to the customers is valuable. For example, if you do cheap gifts, and want to develop the U.S. market, you have to know the target customers is WAL-MART, DOLLARTREE, DOLLARGENERAL … … so we must know the target customers of stationery is OFFICEMAX, OFFICEDEPOT … … do appliances must know CIRCUITCITY, RADIOSHACK, STAPLES … … as long as the capture of one of these customers, traffic boss laughed enough for several months. [/ Size]
kegh 2006-11-15 07:47
11, on the issue of quotations. Now have their own clients and the quote sheet formatting, ease of comparison, but there are factories Ye Wu can not understand, or even lazy, is not always timely, complete and correct De fill always feel that they would OK the quotations, Bu Xuyao reloading then the complex. But standing in the position of guests, if a plant’s operational staff with quotations that simple things are done, how could rest assured that the order to you.
12, on the business skills of problem. If you want to be a real business, then we should take note of something other than foreign trade, I mean in addition to documents, declarations, etc. will be involved in something that only foreign but also domestic salesman lot to learn business skills. I have also made this point over posts, but have not been widely accepted, and I feel deeply in practice how to do business in foreign trade business and commercial sense of smell than the domestic salesman Chahao Duo. Despite all the different markets and customers, but business skills are interconnected (my LP in the world’s largest trading company, is recognized as one of gold salesman. I was in the LP to learn business skills to help ).
13, on the payment. To do foreign trade business, payment risk, therefore, in considering the payment method, must first pay attention to risk management, and the reason we all understand, then, if the payment method and your guests the risk of control conflicts affect the transaction when the How to not only get orders, but also to ensure the collection it? I only Ben Banfa, go to China Export & Credit Insurance Corporation, although the procedures are complex, but once the underwriting, absolute security.
14, the relationship between business and the boss. I am in and the factory talks, obviously feel that the boss and business talk than there is on results, because the business owner never know where the bottom line, which brought out an issue, business in preparing negotiations, in the end how much of the know. Do not think your boss threw the BOM one is for your trust, and how to take the boss’s attitude is also clerk to learn things, especially in the prices fail to settle.
, Chi flat iron; 15, this one should be particularly given to the factory salesman. Because in my experience, the factory, especially the big factory business, sense of service is poor. I said the service does not mean that guests come pour some tea, but that in daily communication with customers and handle the issue, there must be not only good products, but also good service consciousness. For example, I want to help me deal with samples of a business matter, he was doing was doing on its hands to his guests complained that I was one of the most annoying. Just think, if one side gives the pouring side of the hotel attendants complained the guests, he can keep the job right. Here we remind some young women business, do not miss playing in front of guests or spoiled temper, even in peacetime, and guests no matter how good relations can not, foreign trade business, the emphasis is on rigorous, meticulous style, must not be in front of the guests were shown a woman appearance.
16, is now marketing the book emphasizes some salesman in a customer must see neither overbearing nor servile. But many businesses just did not humble, cool in front of customers. Cool no problem, many problems 一问三不知, even the basic situation of the plant are not known, but assumed a “Your question is really funny” look. It seems, do not base it easy, but at the same time do not Kang, it is not so simple.
17, in school, I learned a number of marketing programs, including the content of psychology are also involved, but now it seems that those things that is not my generation who has experienced a few years to master, especially to do foreign trade, have been relatively simple relationships, you want an accurate grasp of the guests in the negotiations, the basic psychology is impossible. So the idea is not complicated enough, do not waste time and effort to guess what customers want, not to make any judgments based on speculation, all the judgments must be made the basis of the facts.
18, a customer contact list is very important, preferably in their own OUTLOOK in a compilation, issued from time to time on some new products, offer the class, though only a little effort, but allowing the guests to keep you impression. In fact, valuable customers is limited, after a preliminary screening of bulk network and how to have the potential for deposit becomes single most important task, while keeping your guests the impression that the first step towards success.
19, the guests are people will faint at fault, will be rude, so not enough to appease the resentment of those who do not criticize the guests, we must criticize, but also fiercely criticized, however, Ma Wan later, it is absolutely necessary telephone to explain, he said he was too young to compare the impulse to placate what sort of appropriate, both in addition to chest heart, not to offend guests.
20, I am in a factory business, often feel that procurement and finance than the guests but also tough, a lot of time and effort is spent on the internal friction. Now think of it, to get support within the company, they must pay attention to improve interpersonal relationships in peacetime, should not supercilious arrogant.

A sincere attitude to work is to determine a person’s basic requirements for success as a salesperson, you must hold a sincere heart, sincere treatment of customers, deal with colleagues, the only way people will respect you and treat you as friends. Representative image of the enterprise, enterprise quality of reflection is to connect business and society, and consumers, and distributors hub, therefore, representative of the attitude directly affects the company’s products sales. Second, self-confidence Confidence is a force, first of all, to have confidence in ourselves, when the start of each day, should encourage their own companies and to be able to see the advantages of their products, and to memorize them by heart, to and competitors, should have their own advantages, it is necessary in a will to win to face customers and consumers. As a sales representative, you are not just selling products, you are also selling their customers to accept you, will accept your goods. Known as the king of the world auto sales Guinness record creator Joe • Girard, retail sales in the year the Department of cars more than 1600 daily average of nearly five. Car salesman when he went to candidates, the boss asked him to sell off your car? He said no, but I had to sell commodities to sell off electrical appliances, I can sell them, that I can market themselves, of course, be able to sell cars. Know that no power, I believe have the power. Joe • Girard’s success is because he has a sense of confidence, I believe they can do. 3, Be Kind, “Look for all learning,” be diligent to cultivate the habit of thinking, to be good at summing up experience in sales. Every day to review their work again, to see where to do good, and why? To do good, why? Some ask themselves why? To find enough work to promote the continuous improvement of their working methods, only enhance the capacity in order to seize the opportunity. Opportunities are equal for everyone, as long as you are a caring people, we will be able to become the industry leader. Taiwan entrepreneur Wang Yung-ching has just started their own rice shop, the customers each buy rice on the record the time, remember that there are many people are there at home, so he calculated that people eat rice a few days, approaching when finished, give Customers send in the past. This is Wang Yung-ching carefully before making their own career development and growth. As a sales representative, customer changes every point, have to understand, to grasp every detail, be a caring people, and constantly improve themselves, to create a more exciting life. Fourth, the actual sales toughness is very difficult, requiring a sales representative should have to endure hardship, perseverance toughness. “Eat bitter kind of hard, people will gain the Master.” Half of sales come out with their feet, and to keep the customers to visit, to coordinate customers, even track Xiaofei Zhe Tigong services, marketing is far from a smooth, will encounter many difficulties, but Yao You solve the patient, have indomitable spirit. Stallone did not become famous in the United States before the star, in order to be able to play movies, Hollywood studios and a family to recommend themselves, he touched the wall after the 1500 meeting, finally a film company willing to hire him. Since then, he walked to the film on their own gritty toughness, interpretation of many of the tough guy image, one of Hollywood’s most famous movie star. Problems encountered in daily sales representative, should difficulties than Stallone also large? No. 5, good psychological quality with good psychological quality, only to face frustration, do not be discouraged. Every customer has a different background and have different personalities, honest way, his hit to be able to calm the mind, to many of our customers, and constantly adjust their attitude, improvement of working methods, so that they can face all the blame . The only way to overcome the difficulties. At the same time, not smooth and carried away by the moment, notes, “Queer”, the only way to win without pride, defeat.