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Generally the person engaged in foreign trade, the Federation of the many problems encountered, send samples of one of them. Many foreign newcomers to the customer whether to send the sample question on her mind, as it relates to the sample and mailing costs, and whether factors such as a valid customer. Years of experience in foreign trade according to the author, to make a reply on this issue.

If you send samples of the old customer, it can operate according to the company’s practice, will not enumerate here. Samples obtained from the face of new customers, different treatment in different situations.
1 When a new customer to obtain samples of your first determine what the customer is a valid client to determine methods and responses are as follows.
1 If you receive an e-mail, just say very interested in your products, and provides a large volume of requests sent samples, but not specifically refer to a product. Such customers are essentially null and void customers can not send samples. For such customers are not ignored, the saying goes, to those for the customer. Proposed to send copies of such customer quotations, of course, with pictures, to test the other side. This is a free publicity for their company and product opportunity.
2 customer sent an e-mail, can accurately tell you the product model, between the lines shown on this product have a certain understanding, and be able to express a certain industry terms to your request. Congratulations, so customers can determine the effective initial customers. However, do not take it lightly, still on the client to investigate, if a customer left site and contact, you can look at the customer site visit, look at the strength of this customer, and the need to contact the site and contact the mail check, is true. Some customers said that China is a world-renowned enterprise procurement office, large purchases, ask for samples. But the contact address for a residential building, or just leave a phone number, which deserves careful. As we all know, is very well-known enterprises generally focus on the international image of their own are unlikely to rent for the province, which will be located in residential building to office. Name of such customer carried the banner of large international companies, a trickster, not just cheat your samples, sometimes to record the name, send you a form, filled in the content is very detailed, to cheating the company’s information, such customer concealment strong. The face of such customers, can go to the website of international companies, whether with offices in the land.

Second, before sending samples of work to be done

Determined to send out samples still need to do some work, otherwise it will throw good money after bad.
A first sample by mail with the customer to confirm, on the type, size, color and other specifications with the customer to confirm, with the best picture. This is done to avoid misdirected samples, resulting in unnecessary trouble and losses.
2 best customer before sending samples to determine certain details, such as minimum order quantity, payment terms and transaction methods. Such customers may be more value in this sample, but also to guide customers to order samples of an idea through that. Meanwhile, another purpose of this is to claim that only the sample does not discourage customers orders.

3 Who will pay the cost of sending samples
After sending samples to determine, who should pay for the cost of sending samples, is a troublesome thing, handled properly may come to naught. Some manufacturers fear of offending customers, not the sample collection fees and courier fees, so start losing customers in a half-strokes, caught in a passive state. In fact, no need to let our customers to respect you, we should be rational and restrained, neither overbearing nor servile.
Value of 1 if the sample is not high, the place is sent to Hong Kong, Macao and Taiwan or the mainland’s foreign trade companies can not charge for the sample fee and courier charges. And the total cost is not too high, manufacturers can send samples for free.
2 If the sample value is not high, but the quality of the volume is too large or heavy Ershi more expensive, may require the customer to pay shipping, free samples.
3 If the sample of high-value, while the rate is not high, they can only charge sample fees.
4 If the sample of high-value, while the rate higher, the two can be charged.
5 If you need proofing or mold, there will be additional fees or mold proofing fee.

In fact, for real hope and your cooperation, foreign, would have made you a reasonable fee for that understanding. Instead of customers who do not have much faith will refuse your request.

Real business is not as simple as the above 5 points, otherwise the business of doing good. I have met a more powerful customers, industry reputation are much appreciated, when referring to the sample and freight customers questioned to see if the samples are not as they imagine or need improvement, then this sample Qi not become a waste. Customers with reason, I will back him, the first prepaid expenses, if the sample is not suitable, resent what they really need to sample, sample fees may be useless in front of the first business in the pre-charged. Customers satisfied with my answer, then really turned into a business. In fact, I also left a hand here, is not mentioned in the freight issue, so that the customer put in front of the express mail fees to pay off the. If a customer referred to this issue, my view is we should all share 50%, believe that customers can understand.

I also met a grumpy customers, many of the details are about right, everything is ready, waiting for the sample. Is in the sample and shipping cost to generate the differences. Customer refuses to pay the sample fee and freight, is the principle of their company, he could do nothing, and I insist on both income, and this is the company’s requirements, or pocket. Establish relations with the customer six months, and that he is a very cautious and very stubborn man, but have certain strengths, reputation can be. Finally, I wrote a long message, the general content, the company provides can not my generation or so, however long view of your contacts, your personal He is a trusted (flatter), now I pay the sample fee , while the express fee you will be asked paid. The two sides meet each other halfway in order to win. Circle of our industry is not large, each point costs will not pass peer ears (even to pay, but customers refuse to pay too much, so with the credibility of the words surrounding a client). After customers have readily agreed to back the smooth sample fee paid.

In relation to costs, and customers not only to negotiate, but also communication and corporate bosses, the necessary time to convince the boss to step in, so you can easily hand the cards out. For the boss, he is also nothing wrong with the pursuit of profit maximization, the boss does not know more about you than you operate in the customer information and process, but his decision might influence the success of your business. Therefore, the communication with the boss will become even more important, of course, not just the cost of this matter samples.