How to make guests feel your sincere
1 in the group leader before the call and communicate, as far as possible the explanation of events and detailed notes make it clear that ~ ~ this will make people think you are very responsible, very careful. During the meeting a good impression before the other, the phone will not be too rigid and too often the form of more than laugh, and his friends, like to chat, so you can increase your intimacy, narrowing the distance between the guests.
2 In the waiting car, before or on the train, and every guest a warm greeting, smiling greetings to look closely to see if there is no need to help customers take the initiative to actively help them. This short-term exposure can not be small Kane, it allows you to remove the tension in the car when the sense of welcome speech.
3 when the car they should be more concerned about sitting in the back of the guests, and guests after the vehicle went over to chat and watched the guests is not a sign of motion sickness.
4 in the tour process, if the guest has made a small request or a small object to (reasonable and legitimate), to try to meet. If not satisfied, we must try to solve. Guests to see you is to them that the mind, at least they feel respected.
More than five and guests to chat, even listen to the guests chat in the chat you can accidentally know the needs of the guests, as they sometimes do not like that, only in my heart. So, this time you should carefully listen to the exchanges between customers and indirectly to understand the needs of customers. Then you do it, to meet their needs, that is, psychological services, personalized service. They see you as much concentration, so serious, psychological will be moving.
6 guests move carefully, sometimes just a sneeze, you have a keen awareness out there are signs of a cold. In preparation, on a ginger before meals, or to prevent the visitors cold reduce your unnecessary trouble, but also reflects your sincere attitude. Proposal to play with guests guided tours of water, some ginger before meals get rid of water vapor, it is inexpensive soup, but the feeling is very strong.
7 and more guests to chat, exchange jokes. Them as their friends. While this is a lot of books are written, but not much can be done. . . In particular, as novices, we do not have any experience, only by a sincere attitude to win customers trust and support.
8 After the recall and guests back to maintain contact, ask them to remind them of rest. . . If in the course of the guests tour you will not answer the question, we should find the information in a timely manner and then back to the guests.
In this way, the end of the work done perfect, your guests will be very deep impression.