How to get the trust of customers?
Recently seen a number of new online salesperson to make a few articles for how to get more orders. I now make some comments.
Now is the era of online competition, a change in the past face to face communication. Why customers orders to you, the first condition is that I believe you, I believe you would bring to customers the value you want, that your product, quality, price and service are our guests want. If customers do not believe you, you give another low price, he thinks the quality of your products reach the level of peers, if the price is high, not to receive guests. We have many companies, the words of many celebrities can be seen. Credibility is the company’s survival, the operation is the development of the road. Interaction with others is, people have no credibility, sympathize with their situation. If a company that is a person, if things do not adhere to the principles of the speech, said it did matter, his repeatedly changing his, and large to a company’s management laissez-faire, a person do something small to confusion. Guests will no longer believe you. So how do we start to win customers from the trust?
First, the words should be careful not lip service. Some salesmen, in order to show how strong your company, how good management, regardless of the product on the guests have a clear understanding of, say they can do. The order took to sample one hand, a look at his company can not do, to outward processing. Original cost accounting is not enough, go talk with the customer increases. Imagine yourself as a guest, would be willing to cooperate with such a salesman do?
Secondly, for the above point, to do business on their own strength, production capacity, to be very familiar with the process. Referred to one correspondence with the customer process, customers will be assured satisfied. Imagine a business process flow of the product are not clear about, the guests will be assured the product to us to do it?
Third, another point I think that is the unspoken rules now. Imagine doing business is business, and that do not want to make more money. In particular, to help foreign guests, many now working in top talent. Their boss is abroad, they pay in the fight for points at the same time of course, need to external water. Therefore, the first time we offer these foreign purchases, be sure to give them space to offer their own ways ease. Let them feel that we are assured! Work more carefully, so that customers think and worry about things, leave some leeway. Everywhere for their sake. I think if we do that then the business will surely be a kind of day.