Skills guests
◎ ◎ Reception principles
● guests a first come first serve basis.
● service in time for the guests, do not let the guests waiting.
● seats should be chosen to meet the requirements of the guests.
● hospitality during the peak period, improve service quality, efficiency, turnover increased by the hotel.
● To improve the efficiency, the peak, the small number of guests should be arranged to seat a small table and seating, with large numbers of guests to be seated before a table seating and more, do not waste seats.
● instructions for the guests seat direction, with fingers close together. Do not just use one finger to mean, and said, “there”, so not beautiful, but also rude.
● Keep the customers individual guests sitting near the body. Sometimes, some guests may be late for some time, so visitors should confirm the number, the location will be the guests brought enough desk.
● should be grouped together as the guests took the bodies. If the chair is not enough, it might from a nearby table, moving a number of come. This will be the guests must be understood.
● When the guests with a child, seating arrangements should not disturb the other guests in the place.
● When the guests seated, the guests should take the lead in front of two or three steps away ramp. At this time, the pace should be combined with the pace of the guests. Turn, should be back to tell the guests, “Please come this way” and with a gesture does not mean that.
● chairs for the guests, instructions seat, pulled in front of the chair, if guests want to sit down, then the chair should forward that to the guests sit down.
◎ ◎ reception terms
(1) After greetings, do not forget to confirm the number of guests. “I ask a few?” “Three.” “Is three.”
(2) to confirm the number of guests and the space situation, guide the guests seated. “I know, and please follow me.” “Please come this way.”
(3) side of the seat for the guest instructions, they informed the guests, “Sit down here.” Then, if the tone of their comments, you can ease the pressure on the guests, such as “can you sit here?”